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Abuja, Nigeria. May 27, 2013 – Latest weekly poll results released by NOI Polls Limited has revealed that about 4 in 10 Nigerians (44%) still approve the performance of President Goodluck Jonathan for the month of May 2013, marking a 2-point increase from his rating for April 2013. The results also indicate that Nigerians generally rate the performance of the current administration as average (50%). Also, there has been a slight decline in the proportion of Nigerians that experienced worsening power supply in the month of May (44%), compared to 51% in April 2013. These are the key findings from the governance poll conducted for the month of May 2013. The results presented in this release are the fifth in the monthly series of governance polls conducted by NOI Polls to gauge the opinions and perceptions of Nigerians regarding three crucial elements – the approval rating of the president, the performance of the current administration, and the situation of power supply in the country. Respondents to the poll were asked three specific questions. The first question sought to gauge the approval rating of President Goodluck Jonathan over the past 1 month: Do you approve or disapprove of the performance of the president in the past 1 month? From the results, the majority (41%) stated that they approve of the President’s performance, while 3% said they strongly approve, followed by 31% who were neutral saying they neither approved nor disapproved. Also, 21% of the respondents polled said they disapprove and 4% said they strongly disapproved. Overall, a total of 44% of the respondents (41% + 3%) approve the performance of the president; while a total of 25% (21% +4%) disapprove of his performance. Analysis of the result by geo-political zone shows, some important disparities emerge. The approval rating of the President is highest in the South-East (59% in total) and South-South (56% in total); and lowest in the North-Central (29% in total).  Also, the North-Central and North-West have the highest proportion of respondents that disapprove of the Presidents job performance (both 34%). It is also pertinent to highlight that the North-West has the highest proportion (38%) of Nigerians who are neutral and neither approve or disapprove of the Presidents job performance. When current results are compared with the results the April 2013 poll, there was a 2-point increase in the approval rating of President Goodluck Jonathan (from a total of 42% in April 2013 to 44% at present). Also, the proportion of Nigerians that disapprove of his performance has declined by 8-points (from a total of 33% in April 2013 to 25% at present). In addition, the percentage of respondents that rated the president’s performance as neutral has increased by 6-points (from 25% to 31%). These results clearly show that the majority of the respondents currently approve of the President’s performance and his approval rating has slightly improved in the past 1. In comparison to previous monthly poll results released by NOI Polls, the May 2013 results present a reversal of the downward trend in the approval ratings observed over March and April. The second question sought to gauge the opinions of Nigerians regarding the performance of the entire administration – the ministers at the federal level, and the governors and their respective cabinets at the state levels. Respondents were asked: How would you rate the performance of the current administration in the last month?  In response, overall the majority (50%) said the administration has “performed averagely”, followed by 23% who are of the opinion that “they have performed poorly”. In addition, 20% said “they have performed well”, while 5% said “they have performed very poorly”, and 1% said “they have performed very well. Once again, results analysed in more detail show some interesting highlights. In the current month of May, the North-East region has the highest proportion of respondents that think the current administration has performed well (38% in total). On the contrary, the North-West region has the highest proportion of respondents that think the administration has performed poorly (40% in total). A comparison with results from the Governance poll conducted in April 2013 shows that opinions of Nigerians about the performance of the current administration have improved slightly over the past month. The results show that in this current month of May 2013, there is a 3-point decline in the proportion of respondents that perceive the administration as performing poorly (a total of 28% in May, compared to 31% in April). Also, there was a 3-point increase in the number of respondents that perceive the administration as performing well (a total of 21% in May, compared to 18% in April). The proportion of respondents who were neutral about the administrations performance remained at 50% in May, same as in April. Finally, the third question sought to establish the state of power supply in the country over the past month. Therefore, respondents were asked: How would you describe power supply in your area in the last 1 month?  Current results show that the majority (32%) stated that their power supply “has improved a little” and this is closely followed by 26% who stated that the power situation “remains bad”. Furthermore, 21% of Nigerians said “there’s no difference at all”; while 18% stated that “it’s very bad and has gone worse”. A meagre 3% of the respondents were of the opinion that power supply “has improved very much”. Looking across the geo-political zones, there are a few differences that are worth noting. The South-East (51% in total) and North-Central (47% in total) have the highest proportion of respondents that think that power supply has improved; followed by the South-West (36% in total). The majority in the North-West (34%) that stated that there has been no difference at all in their power supply. The North-East (57% in total) and North-West (56% in total) had the highest proportion of respondents that said power supply “remains bad” and “it’s very bad and has gone worse” (26%). A comparison with results from the poll conducted in April 2013 shows a slim change in the power supply situation in Nigeria. In May, fewer people claimed their power supply was bad or had worsened (a total of 44% in May compared to 51% in April). Also, the proportion of respondents whose power supply had improved slightly or very much increased by 4-points (a total of 35% in May compared to 31% in April). Furthermore, the percentage of respondents who observed no difference in their power supply declined by 3-points (a total of 21% in May, compared to 18% in April). In conclusion, the results from the current poll have revealed that the majority of Nigerians approve of the job performance of President Goodluck Jonathan in the month of May 2013, with a 2-point improvement in the ratings compared to April. Also in May, slightly more Nigerians think the current administration is performing well compared to April. Finally, compared to April 2013, the current poll results show a slight increase in the proportion of Nigerians that experienced improvement in their power supply; as well as a decline in those who perceive their power supply as very bad in the month of May 2013. Survey Methods The opinion poll was conducted on April 20th to 22nd 2013. It involved telephone interviews of a random nationwide sample. 1,009 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 3%. NOI Polls Limited is Nigeria’s leading opinion polling and research organisation, which works in technical partnership with the Gallup Organisation (USA), to conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com Disclaimer This press release has been produced by NOI Polls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOI Polls be acknowledged as author whenever and wherever our poll results are used, cited or published. NOI Polls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOI Polls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOI Polls’ current findings and/or thinking. Press Contact The Editor Email: editor@noi-polls.com

Abuja, Nigeria. April 29, 2013 – Latest weekly poll results released by NOI Polls Limited has revealed that about 4 in 10 Nigerians (42%) approve the performance of President Goodluck Jonathan for the month of April 2013, and this marks a further 4-point decline from his rating for March 2013 (46%). The results also indicate that 50% Nigerians rate the performance of the current administration as average. In addition, Nigerians have continued to experience worsening power supply, as over 5 in 10 Nigerians (51%) say power supply has gone worse in the month of April, up from 46% in March.  These are the key findings for this month’s governance poll. The results presented are the fourth in the monthly series of governance polls conducted by NOI Polls to gauge the opinions and perceptions of Nigerians regarding three crucial elements – the approval rating of the president, the performance of the current administration, and the situation of power supply in the country. Similar to the previous months, respondents to the poll were asked three specific questions. The first question sought to gauge the approval rating of President Goodluck Jonathan over the past 1 month: Do you approve or disapprove of the performance of the president in the past 1 month? From the results, the majority (39%) stated that they approve of the President’s performance, while 3% said they strongly approve, followed by 25% who were neutral saying they neither approved nor disapproved. Also, 29% of the respondents polled said they disapprove and 4% said they strongly disapproved. Overall, a total of 42% of the respondents (39% + 3%) approve the performance of the president; while a total of 33% (29% +4%) disapprove of his performance. When results are analysed by geo-political zone, some important disparities emerge. The Approval rating of the President is highest in the South-South (59% in total) and South East (58% in total). It is lowest in the North-Central (23% in total) followed by the South-West (29% in total), as these 2 regions also have the highest proportion of respondents that disapprove of the Presidents job performance. It is also pertinent to point out the North-Central has the highest proportion (41%) of Nigerians who neither approve nor disapprove of the Presidents performance. However, when the current figures are compared with the results of the March 2013 poll, there has been a 4-point decline in the approval rating of President Goodluck Jonathan (from a total of 46% in March 2013 to 42% at present). Also, the proportion of Nigerians that disapprove of his performance has increased by 3-points (from a total of 30% in March 2013 to 33% at present). Similarly, the percentage of respondents that rated the president’s performance as neutral has increased by 4-points (from 21% to 25%). These results show that the while the majority of Nigerians currently approve of the President’s performance, his approval rating has continued to experience decline in the past 3 months. Although it is worth noting that the decline observed in April is not as steep as that of March 2013. So far, April 2013 results currently represent the lowest approval rating for the President since January 2013. The second question sought to gauge the opinions of Nigerians regarding the performance of the entire administration – the ministers at the federal level, and the governors and their respective cabinets at the state levels. Respondents were asked: How would you rate the performance of the current administration in the last month?  In response, overall the majority (50%) said the administration has “performed averagely”, followed by 29% who are of the opinion that “they have performed poorly”. In addition, 15% said “they have performed well”, while 5% said “they have performed very poorly”, and 1% said “they have performed very well. Once again, results analysed in more detail show some interesting highlights. More female respondents (58%) think the administration has performed averagely than male respondents (42%), while more males (39%) think they have performed poorly when compared to females (31%). The South-South has the highest proportion of respondents that think the current administration has performed well (24% in total). The North-West has the highest proportion of respondents that think the administration has performed poorly (42% in total). In comparison with the March 2013 Governance poll results, the April 2013 results show that opinions of Nigerians about the performance of the current administration have declined slightly over the past month. In April, there has been a 2-point increase in the proportion of respondents who think the administration is performing poorly (a total of 34% in April compared to 32% in March). Also, there was a 2-point decline in the proportion of respondents who think the current administration has performed well (from 18% overall in February to 16% in March). Finally, the third question sought to establish the state of power supply across the country in the last month:How would you describe power supply in your area where you live in the last 1 month?  Current results show that the majority (29%) stated that their power supply “has improved a little” and this is closely followed by 27% who claim it “remains bad”. Furthermore, 24% of Nigerians said “it’s very bad and has gone worse”; while 18% said “there’s no difference at all”. A meagre 2% were of the opinion that power supply “has improved very much”. Looking across the geo-political zones, there are a few differences that are worth noting. The South-East and South-South both have the highest proportion of respondents that think that power supply has improved (39% in total for each region) followed by the South-West (36% in total). The majority in the North-West (28%) claim there has been no difference at all in their power supply. The North-East had the highest proportion of respondents that claim power supply is bad in April (68%) overall and also that it is very bad and has gone worse (34%). In comparison with the results from the March 2013 poll, the current results show a 5-point increase in the proportion of respondents across the country who claimed their power supply has worsened over the last month. In April 2013, 51% of respondents claimed their power supply was bad or had worsened, compared to 46% in March. In conclusion, the results from this current poll has revealed that though the majority of Nigerians approve of the job performance of President Goodluck Jonathan in the month of April 2013 his approval rating has continued to decline, it declined by 4-points in April. Also in April, slightly more Nigerians think the current administration is performing poorly or very poorly compared to March. Finally, Nigerians have generally continued to observe experience decline in power supply to their households in April compared to March 2013. Survey Methods The opinion poll was conducted on April 24th to 26th 2013. It involved telephone interviews of a random nationwide sample. 1,015 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 3%. NOI Polls Limited is Nigeria’s leading opinion polling and research organisation, which works in technical partnership with the Gallup Organisation (USA), to conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com Disclaimer This press release has been produced by NOI Polls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOI Polls be acknowledged as author whenever and wherever our poll results are used, cited or published. NOI Polls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOI Polls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOI Polls’ current findings and/or thinking. Press Contact The Editor Email: editor@noi-polls.com

Abuja, Nigeria. April 2, 2013 – Latest weekly poll results released by NOI Polls Limited has revealed that less than 5 in 10 Nigerians (46%) approve of the job performance of President Goodluck Jonathan for the month of March 2013, this marks an 8-point decrease from his rating in February 2013 (54%). The results also indicate that 5 in 10 Nigerians rate the performance of the current administration as average; a marked 2-point decrease from last months’ ratings. In addition, 31% of Nigerians say there have been improvements in power supply to their households in the month of March. This is a 13-point decrease from the perception rating of improvement in power supply in February (44%), presently majority of Nigerians (46%) say power supply has gone bad in the month of March, up from 31% in February. These are the key findings for this month’s governance poll. The results presented are the third in the new monthly series of governance polls conducted by NOI Polls to gauge the opinions and perceptions of Nigerians regarding three crucial elements – the job approval rating of the president, the performance rating of the current administration, and the perception of power supply in the country. Respondents to the poll were asked three specific questions. The first question sought to gauge the approval rating of President Goodluck Jonathan over the past 1 month: Do you approve or disapprove of the performance of the president in the past 1 month? From the results, the majority (41%) stated that they approve of the President’s performance, while 5% said they strongly approve, followed by 21% who were neutral saying they neither approved nor disapproved. 26% of the respondents polled said they disapprove and 4% said they strongly disapproved. Overall, a total of 46% of the respondents (41% + 5%) approve the performance of the president; while a total of 30% (26% +4%) disapprove his performance. A three month average of the Jonathan’s job approval rating stands at 50% (5 in 10 Nigerians approve of his job performance as the President) The graph below presents a trend analysis of GEJ’s approval ratings across the three months. When the current figures are compared with the results for February, there is an 8-point decline in Jonathan’s approval rating (from a total of 54% (Feb) to 46% (Mar)). Also, the proportion of Nigerians that disapprove of his performance has increased by 9-points (from a total of 21% in (Feb) to 30% (Mar)). In addition, the percentage of respondents that rated the president’s performance as neutral has decreased by 4-points from 25% to 21%. However a look over the three months indicates that majority of Nigerian approve of the Jonathan’s performance as President. However, it is worthwhile to note that the March 2013 results present a reversal from the slight rising trend observed in February 2013. March 2013 results is not only a decline, it is also the lowest approval rating for the President since January 2013. The second question sought to gauge the opinions of Nigerians regarding the performance of the entire administration – the ministers at the federal level, and the governors and their respective cabinets at the state levels. Respondents were asked: How would you rate the performance of the current administration in the last month? In response, overall the majority (50%) said the administration has “performed averagely”, followed by 24% who are of the opinion that “they have performed poorly”. In addition, 16% said “they have performed well”, while 6% said “they have performed very poorly”, and 3% said “they have performed very well. The graph below presents a trend analysis of the administration performance rating’s across the three months. A three month average of the administration’s performance rating stands at 51% (5 in 10 Nigerians say they have performed averagely) A comparison with results from February 2013 shows that opinions of Nigerians about the performance of the current administration have slumped over the past month. In March, there was a 7-point increase in the proportion of respondents that think the administration is performing poorly; a total of 30% in March compared to 23% in February. Also, there was a 6-point decline in the number of respondents that think the current administration has performed well from 24% overall in February to 18% in March. The proportion of respondents who were neutral about the current administrations performance dropped slightly from 52% in February to 50% in March. Finally, the third question sought to establish the perception about the state of power supply in the country. Therefore, respondents were asked: How would you describe power supply in your area where you live in the last 1 month? Current results show that the majority and an equal percentage (25%) both stated that their power supply “has improved a little” and also that it “remains bad”. This is closely followed by 22% who said “there’s no difference at all” and 21% who said “it’s very bad and has gone worse”. Only 7% of the respondents were of the opinion that power supply “has improved very much”. Looking across the geo-political zones, there are a few differences that are worth noting. The North West has the highest proportion of respondents that think that power supply has improved (36% in total) followed by North Central (34% in total). The South East has the majority of people (33%) that claim there has been no difference at all in their power supply. The North East had the highest proportion of respondents that claim power supply is bad in March (59%) overall and also that it is very bad and has gone worse (35%). A comparison with results from the poll conducted in February 2013 shows a drastic change in the power supply situation in Nigeria. In March, more people claimed their power supply was bad or had worsened; 46% in March compared to 31% in February. Also, there was an 11 point decline in the proportion of respondents whose power supply had improved slightly or very much; 42% in February and 31% in March. The percentage of respondents who observed no difference in their power supply declined slightly in March by 2%. The graph below presents a trend analysis of the perception of power supply over the three months. In conclusion, the results from this current poll has revealed that though majority of Nigerians approve of the job performance of President Goodluck Jonathan in the month of March 2013 his approval rating declined by 8 points over the past 1 month. Also in March, more Nigerians think the current administration is performing poorly or very poorly compared to February. Finally, Nigerians have divergent opinions about their power supply with the majority saying it that it remains bad. Survey Methods The opinion poll was conducted on March 25th to 27th 2013. It involved telephone interviews of a random nationwide sample. 1,014 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 3%. NOI Polls Limited is Nigeria’s leading opinion polling and research organisation, which works in technical partnership with the Gallup Organisation (USA), to conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com Disclaimer This press release has been produced by NOI Polls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOI Polls be acknowledged as author whenever and wherever our poll results are used, cited or published. NOI Polls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOI Polls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOI Polls’ current findings and/or thinking. Press Contact The Editor Email: editor@noi-polls.com

Abuja, Nigeria. March 18, 2013 Latest weekly poll results released by NOI Polls have revealed that the majority of banking Nigerians (61%) agree that Nigerian Banks are exploiting their customers through hidden bank charges. In addition, First Bank was judged to have the best customer service delivery closely followed by GT Bank. These were the two key findings from the Bank Customer Service Snap poll done in the week of March 11th 2013. A conversation has grown amongst the banking public on poor service delivery and unexplained charges by Banks on transactions. This conversation has been largely centred on a reviving global banking economy and continued crisis in the European Region and its immediate impact on Banks in Nigeria. The need to grow profits is seen as a trade-off for quality customer relationship and service delivery. As the banking industry has gone from about 85 banks to 25 banks to 22 banks over the last decade, there is an increased pressure to stay relevant and profitable in a closely regulated industry. This pressure has continued to cause a decline in satisfaction levels with several customer engagement platforms specifically with the old fashioned ‘customer service desk.’ The Customer has become more intelligent on the range of services this function should cover and so have raised the bar of expectations for Banks. It is against this backdrop that NOI Polls sought the opinions of banking customers on customer relations and service delivery of Nigerian Banks over the last Quarter. It is our hope that the results from this poll will guide Banking executives and relevant Corporate/Customer service champions to re orientate the industry on quality service delivery and sustained customer relationship, after all the ‘customer is king.’ The NOI Polls survey asked respondents five specific questions. The first question sought to establish the perceptions of Nigerians about the bank that had the best customer service. Respondents were asked: Which Nigerian bank has the best customer service? It is also pertinent to note that respondents were informed that the bank selected did not have to be their personal bank. Overall, by a slim margin the majority (29%) stated that First Bank has the best customer service followed by GT Bank with 26%. These 2 banks are perceived to be the best banks by a considerable distance. They are followed by Zenith Bank (9%), UBA (8%), Eco Bank (7%) and Access Bank (6%). Analyzing results in more detail highlights some interesting facts. First Bank is mainly strong in terms of customer service in the South East (37%) and South South (35%) while GT Bank is particularly strong in the South West (35%). Zenith Bank is second to First Bank in the South East with 16% while UBA is second to First Bank in the North West with 21%. Analysis according to gender shows more female (31%) rooting for First Bank over GT Bank (23%) whilst there is only a difference of 1% for the males. Respondents were subsequently asked: Why do you think the bank mentioned has the best customer service? Overall, the majority of respondents (35%) chose the Bank mentioned because the “Staff are friendly and helpful”. This is followed by 22% with the explanation that “Staff are knowledgeable and efficient” and 13% each mentioned “Staff are good at settling complaints” and “Staff are patient with customers”. In order to analyse responses in more depth, responses from the question “Which Nigerian bank has the best customer service?” were cross tabulated with the second question “Why do you think the bank mentioned has the best customer service?” This was done to highlight the performance of each bank on the specific reasons mentioned. In terms of customer service, First Bank outperforms all Banks under the “Quality service delivery” measure gathering a majority of 61%. It also performs best in “Staff are patient with customers” (31%) and “Staff are knowledgeable and efficient”(30%). GT Bank customer service staff performed best in terms of “Staff are good at settling complaints” (31%) and “Staff are patient with customers” (28%). The Consumer Protection Council (CPC) had received a large number of complaints from bank customers over alleged hidden and unexplained charges. In March 2010, CPC organised a consumer interactive forum where the CBN Governor directed banks to disclose fully all rates and charges associated with their products and services with a view to stemming all forms of sharp practice. To provide a better outlook on this experience and if any change has occurred over the last 3 years, the respondents were asked the following question: To what extent do you agree or disagree that Nigerian banks are exploiting their customers through hidden bank charges? The majority (50%) agree that Banks are exploiting their customers through hidden charges. This is followed by 19% of the respondents that disagree and 16% that neither agree nor disagree with this statement. 11% strongly agree that bank customers are being exploited while a meagre 4% strongly disagree. Overall, the majority (61%) agree that customers are being exploited by banks through the ‘hidden’ charges. Finally, respondents were asked: What suggestions do you have to improve the quality of customer service? The majority (30%) suggested “treating customers with respect”. This is followed closely by respondents who mentioned “building stronger relationships with customers” then 21% who suggested “resolving complaints quickly” and 11% with “going the extra mile”. In conclusion, results indicate that the majority of Nigerians think that First Bank followed by GT Bank have the most outstanding customer service delivery by a considerable margin. First Bank is strongest mainly because of its Quality service delivery and the fact that staff is patient, knowledgeable and efficient. GT Bank is strong mostly because their staff is good at settling complaints and their products are easy to use. The overwhelming majority of respondents agree that Nigerian Banks are exploiting their customers through hidden charges. The most popular suggestions for improving customer service are treating customers with respect, building stronger relationships and resolving complaints quickly. Survey Methods The opinion poll was conducted from March 14th to 15th 2013. It involved telephone interviews of a random nationwide sample. 1,001 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 4%. NOI Polls Limited is Nigeria’s leading opinion polling and research organisation, which works in technical partnership with the Gallup Organisation (USA), to conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com Disclaimer This press release has been produced by NOI Polls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOI Polls be acknowledged as author whenever our poll results are used, cited or published. NOI Polls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOI Polls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOI Polls’ current findings and/or thinking. Press Contact The Editor Email: editor@noi-polls.com

Abuja, Nigeria. March 28, 2013 – This week’s Poll results release by NOI Polls is based on a 12 month project (start date: January 2013) on Petrol Pump Price Monitoring. Results would be released every quarter to show a three month average on the pump price of petrol as bought by consumers across the country. Next release Date would be June 2013. This poll is conducted via telephone interviews across the 36 states plus the FCT with a total of 1,512 phone owning Nigerians aged 18 and above that use the product. The removal of fuel subsidy in January 2012 sparked protests across the country on the impact of this removal on household spending (please visit our website to read about results of this impact), although the removal of the fuel subsidies is in line with the Federal Government’s transformation agenda aimed at improving transparency, efficiency and accountability in the petroleum sector thereby curbing corruption, attempts to further remove subsidies has generated opposition from consumers due to presumptions that any price increase will further raise inflation and reduce economic welfare. However the question still remains on whether the product is being sold at the official price as stated by the government at N97 per litre or marketers are selling above the price. In view of this, NOI Polls conducted these monthly snap polls to help gauge the price distortions on petrol products that occur along axial lines and to track the average price paid for petrol each month. Results presented here are from snap polls conducted in the first quarter of 2013 (January, February and March). We hope that these results would bring about a discourse round the price parity, fuel subsidy and the need for transparency in the downstream sector. Topline results: Three key findings from the three month average show that 57% of Nigerians have bought Petrol above the official price of N97 within a range of N100 –N130 per litre.  This disparity is particularly seen in cities outside Lagos and Abuja. 70% of the South East Consumers buy their product from Independents not Major marketers; lastly 54% of Nigerians have attributed the huge disparity in the price to non-monitoring of the filling stations by the government. The NOI Polls survey asked people a collection of 10 specific questions monthly over the three month period; we have reported four of these questions here. To get full results please email editor@noi-polls.com . The first question sought to establish where respondents buy petrol. Respondents were asked: Where do you mainly buy petrol from? Nationwide results indicate that the majority (61%) mainly buy petrol from major marketer filling stations followed by 34% who buy from independent marketer stations. Only 5% mainly purchase their petrol from petrol hawkers. An analysis of results across geo political zones highlights some interesting differences. The majority (70%) of respondents in the South East mainly buys their petrol from independents; this could be representative of the fact that there could be a greater number of independents within the South East. Also, the North East has the greatest proportion (11%) of respondents that mainly buy from petrol hawkers. Over the first quarter of 2013, respondents were asked the following question each month: How much do you normally buy petrol? Nationwide results show that over the 3 months, an average of 57% of respondents bought at more than N97 per litre while 43% of respondents bought at the official price of N97 per litre. Further analysis along months show that, the proportion of respondents that buy at the official price of N97 per litre has increased steadily over the months from 31% (January) to 46% (February) and 51% (March). This can be attributed to easing of the intense fuel scarcity experienced in most parts of the country towards the end of 2012 and early in 2013.  However the overall average of 43% still shows a huge disparity in prices across regions. Please click here to see Monthly purchases across geo-political regions Subsequently, each month respondents were asked the following question: What do you normally use petrol for?  A nationwide average indicate that the majority (34%) of Nigerians mainly use the product for their generators,  29% use the product for their cars while 24% use the product for both their cars and generators.  A trend analysis (Jan: 25%, Feb: 37%, Mar: 39%) shows a rise in the use of petrol for generators in February and March indicating a higher use of alternate power supply in this period. Other uses of petrol include for machinery, tricycles etc. Respondents were also asked: What do you think is responsible for the difference in the pump price of petrol across filling stations? The vast majority (54%) said the differences occur because the government is not monitoring filling stations. This is followed by 22% who think it is because the cost of importing petrol is not the same for all marketers and 16% who think the filling stations are exploiting the public by hoarding fuel. In conclusion, the quarterly results from the three month average show that 57% of Nigerians have bought Petrol above the official price of N97 within a range of N100 –N130 per litre.  This disparity is particularly seen in cities outside Lagos and Abuja. 70% of the South East Consumers buy their product from Independents not Major marketers; lastly 54% of Nigerians have attributed the huge disparity in the price to non-monitoring of the filling stations by the government. Survey Methods The opinion poll was conducted between January  to March 2013. It involved telephone interviews of a random nationwide sample.  A total of 1,512 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 5%. NOI Polls Limited is Nigeria’s leading opinion polling and research organisation, which works in technical partnership with the Gallup Organisation (USA), to conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com Disclaimer This press release has been produced by NOI Polls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOI Polls be acknowledged as author whenever our poll results are used, cited or published. NOI Polls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOI Polls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOI Polls’ current findings and/or thinking. Press Contact The Editor Email: editor@noi-polls.com

Abuja, Nigeria. March 5, 2013 – Latest weekly poll results released by NOI Polls Limited has revealed that more than 5 in 10 Nigerians (54%) approve the performance of President Goodluck Jonathan for the month of February 2013, marking a 4-point increase from his rating for January 2013. The results also indicate that 52 percent of Nigerians rate the performance of the current administration as average. These were two key findings from the governance poll conducted in the week of February 25th 2013. The results presented are the second in the new monthly series of governance polls conducted by NOI Polls to gauge the opinions and perceptions of Nigerians regarding three crucial elements – the approval rating of the president, the performance of the current administration, and the situation of power supply in the country. Respondents to the poll were asked three specific questions. The first question sought to gauge the approval rating of President Goodluck Jonathan over the past 1 month: Do you approve or disapprove of the performance of the president in the past 1 month? From the results, the majority (47%) stated that they approve of the President’s performance, while 7% said they strongly approve, followed by 25% who were neutral saying they neither approved nor disapproved. Also, 20% of the respondents polled said they disapprove and 1% said they strongly disapproved. Overall, a total of 54% of the respondents (47% + 7%) approve the performance of the president; while a total of 21% (20% +1%) disapprove his performance. When the current figures are compared with the results of the January 2013 poll, there is a 4-point increase in the approval rating of President Goodluck Jonathan (from a total of 50% in January 2013 to 54% at present). Also, the proportion of Nigerians that disapprove of his performance has dropped by 9-points (from a total of 30% in January 2013 to 21% at present). Similarly, the percentage of respondents that rated the president’s performance as neutral has increased by 5-points from 20% to 25%. These results clearly show that the majority of the respondents currently approve of the President’s performance and his approval ratings have risen slightly in the past 1 month. In comparison to previous poll results released by NOI Polls, the February 2013 results presents a slight reversal from the steady declining  trend earlier reported; from 79% in October 2010 to 54% in May 2012, and 50% in January 2013. February 2013 results represent a slight reversal of the declining trend that was formerly observed in the approval rating of the President.  We attribute this to the feel good factor from winning the AFCON Cup and the renewed hope for better things in the Sports Sector. The second question sought to gauge the opinions of Nigerians regarding the performance of the entire administration – the ministers at the federal level, and the governors and their respective cabinets at the state levels. Respondents were asked: How would you rate the performance of the current administration in the last month?  In response, the majority (52%) said the administration has “performed averagely”, followed by 21% who are of the opinion that “they have performed very well”. In addition, 18% said “they have performed poorly”, while 5% said “they have performed very poorly”, and 3% said “they have performed very well. Click here to view more analysis on Approval Ratings File Size: 477 Kb / PDF A comparison with results from the Governance poll conducted in January 2013 shows that opinions about the performance of the current administration have remained consistent over the past month. The same percentage of respondents (52%) thought the administration had performed averagely while the proportion of respondents who thought they had performed well and performed poorly each grew marginally by 1% over the 1 month period. There was a 3% decrease in the percentage of respondents that have the opinion that they have performed very poorly and 1% increase in the percentage of people who think they have performed very well. Finally, the third question sought to establish the state of power supply in the country. Therefore, respondents were asked: How would you describe power supply in your area where you live in the last 1 month? The majority (38%) stated that power supply “has improved a little”, followed by 24% who said “there’s no difference at all”. 7% of the respondents were of the opinion that power supply “has improved very much”. 20% of the respondents said that power supply “remains bad”, while 11% said “it’s very bad and has gone worse”. Looking across the geo-political zones, there are a few differences that are worth noting. The South-East has the highest proportion who thinks that power supply has improved a little (52%) and very much (11%). The North-Central has the highest percentage of respondents who claim that power is very bad and has gone worse (18%) followed by the North-West. A comparison with results from the poll conducted in January 2013 indicates that there are no major changes in the opinions of Nigerians about their power supply situation. The same proportion of respondents (38%) stated that their power supply has increased a little while other opinions varied very slightly. In conclusion, the results from this current poll has revealed that the majority of Nigerians approve of the job performance of President Goodluck Jonathan in the month of February 2013, and his approval rating increased by 4 points over the past 1 month. Also, more Nigerians think the current administration is performing averagely, and there has also been an improvement in this performance compared to last year. Finally, the majority of Nigerians polled are also of the opinion that power supply in their area has improved a little, irrespective of geo-political zones. Survey Methods The opinion poll was conducted on February 25th to 27th 2013. It involved telephone interviews of a random nationwide sample. 1,009 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 3%. NOI Polls Limited is Nigeria’s leading opinion polling and research organisation, which works in technical partnership with the Gallup Organisation (USA), to conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com Disclaimer This press release has been produced by NOI Polls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOI Polls be acknowledged as author whenever and wherever our poll results are used, cited or published. NOI Polls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOI Polls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOI Polls’ current findings and/or thinking. Press Contact The Editor Email: editor@noi-polls.com

Abuja, Nigeria. February 18, 2013 – Latest weekly poll results released by NOI Polls Limited have revealed that 43% of Nigerians are of the opinion that the Nigeria Police Force (NPF) has performed averagely in providing security since the current IGP, M.D. Abubakar, took over office. Also, the most significant issues affecting the performance of the Nigeria Police Force are corruption in the rank and file, as well as poor salary and welfare package. These were two key findings from the recent poll conducted on the Police Force in the week commencing February 12th 2013. Respondents to the poll were asked five specific questions. The first question sought to establish the performance of the Police Force since the current Inspector General of Police (IGP) assumed office. Respondents were asked: In your opinion, how has the Nigeria Police Force performed in providing security since the current Inspector General assumed office in July 2012? The results indicate majority (43%) of the respondents are of the opinion that the Police Force has performed averagely since M.D. Abubakar took over as IGP in July 2012. This is followed by 28% who think they have performed well, and 17% who said they have performed poorly.  Only 8% think they have performed very well, while 3% think they have performed very poorly. Overall, the proportion of Nigerians who think the Police Force has performed well (36%) are more than those who think they have performed poorly (20%). Respondents were then asked the following question: Would you say the Nigerian Police Officer is your friend? From the results, majority of those polled (52%) responded “No” to the question, implying that they do not consider the average Nigerian Police Officer as a friend. This is followed by 38% who answered “Yes”, and 10% who were not sure how to respond to the question; stating “Not really”. While it may seem that about half of Nigerians do not consider Police Officers as friends; 4 in 10 Nigerians (38%) do consider them as friends. The third question sought to establish the opinion of Nigerians regarding the general wellbeing of the Nigerian Police Officer. Respondents were asked: How do you perceive the general wellbeing of the Nigerian Police Officer (In terms of work motivation, salary & benefits, accommodation, pension etc)? Results indicate that majority (40%) of respondents are of the opinion that the general wellbeing of Nigerian Police Officers is “Average”; followed by 24% who think it is “Poor”. A further 16% think their wellbeing is “Good”, while 6% think it is “Very poor”. While a small 2% think it is “Very good”, 12% simply replied “Don’t know” to the question. Despite the average perception of the wellbeing of police officers, the poll clearly shows that respondents who perceive their wellbeing as poor (30%) outweighs those who perceive their wellbeing as good (18%). Next, respondents were asked the following question: What would you consider the most significant issue affecting the performance of the Nigerian Police Force? In response, majority (29%) of the respondents are of the opinion that the most significant issue affecting the performance of the Police Force is “Corruption in the rank and file”. This is followed by 22% who think that “Poor salary and welfare package” is the most significant issue affecting the performance of the Police Force. Other significant issues mentioned by respondents are “Inadequate training & work equipment” and “Poor orientation & work ethics” with 20% each. In essence, this finding on corruption in the rank and file of the Police Force sheds some light on the recent documentary by Channels TV that highlighted corruption as one of the factors responsible for the dilapidated state of Police Training Institutions across the country. Finally, respondents were asked: Which of the following do you consider the top 3 issues that need to be addressed immediately in order to promote a more credible and efficient Nigerian Police Force?   From the results, the top three issues that require immediate attention for enhancing a more credible and efficient Police Force include: Better training facilities (22%); Improved working equipment (21%); and Improved welfare package (21%). Also mentioned are: Education of police officers (16%); Integrity of the officers (8%) and Police Uniform (8%). A further 3% of the respondents were of the opinion that the Police Force should address other issues such as the orientation of police officers, corruption, motivation and moral values. In conclusion, while this latest poll has revealed that most Nigerians think that the Nigerian Police Force has performed averagely since the current IGP took over office in July 2012; only about 4 in 10 (38%) Nigerians consider police officers as friends. The poll found that while about 40% of the respondents perceived the wellbeing of Nigerian police officers as average, a further 30% perceive their wellbeing as poor. Also, “Corruption in the rank and file” and “Poor salary and welfare package” has been identified as the most significant issues affecting the performance of the police force. Finally, issues such as training facilities, work equipment and welfare package of the officers have been identified as the three top issues that requires urgent attention in order to enhance a more credible and efficient police force. Survey Methods The opinion poll was conducted on February 12th to 15th 2013. It involved telephone interviews of a random nationwide sample. 1,025 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 3%. NOI Polls Limited is Nigeria’s leading opinion polling and research organisation, which works in technical partnership with the Gallup Organisation (USA), to conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com Disclaimer This press release has been produced by NOI Polls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOI Polls be acknowledged as author whenever our poll results are used, cited or published. NOI Polls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOI Polls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOI Polls’ current findings and/or thinking. Press Contact The Editor Email: editor@noi-polls.com

2 November 2012. In a recent snap poll conducted by NOI Polls on the perception of subcribers to the major Mobile Networks Operators (MNOs) across the country with regards to their services and price tariffs, results revealed that the majority of respondents (45%) use dual lines, while the minority (26%) either use a line or multiple lines(29%:more than 2 lines) Probing further, the need for dual or multiple lines was essential for the following key reasons: (i) the lack of network reliability on all networks tied to the ease of switching to another line in the event of a network failure, and (ii) Affordable tariffs on competing networks that allow for longer talk time For the respondents that use only one line (26% of the total); MTN clearly leads the market with 89% subscribers and is followed by Airtel 5%, Glo 4% and Etisalat 2%. For majority that use dual lines, majority of this group (34%) use a combination of MTN and Etisalat Lines whilst 31% use MTN and Glo and 29% use MTN and Airtel Lines. A common thread observed is that most dual and multiple line users always have an MTN line in addition to others. See figure below for results: MOBILE NETWORK OPERATOR FREQUENTLY USED Based on the respondents sampled in this snap poll, a look at the main line used showed MTN as the clear leader with 78% of respondents using the network, 9% use Airtel whilst Glo and and Etisalat tie at 6% MOBILE NETWORK OPERATORS’ RATINGS A look at the ratings of the Mobile Network Operators (MNOs) along main lines used shows a majority of subscribers (31%) to the Etisalat Network rating their Network very good versus a majority of MTN subscribers (40%) rating their Network average on performance. Airtel came second with 43% of their subscribers rating their performance as Good whilst a majority of Glo subscribers (45%) rate their Network operator as Average. Results indicate that Etisalat subscribers rate their MNO higher than other subscribers of competing MNOs. Again this was tied to perceived value received from the MNOs. SUBSCRIBERS’ PERCEPTION OF VALUE When respondents were asked if they felt they were getting value for money from their main network provider, the majority (55%) expressed satisfaction. Interestingly though, from the respondents that use MTN as their main lines, only 53% affirmed that they were getting for money, while those using Etisalat 76%, Airtel 62% and Glo 55% also answered yes. These results indicate that across the four major GSM network providers, subscribers of Etisalat and Airtel are more of the opinion that they are getting value for their money with Etisalat getting majority nods. When probed further on what the perception of value represented, subscribers tied value perception to three key indicators: Network/service quality (44%), Bonus Credit tariff offers (34%) and Cheaper tariffs (14%). A key point to note here is that little value is ascribed to promotional offers, internet bundles or family/friends bundles. SUBSCRIBERS’ PREFERENCE OF MNOS’ PRICE TARRIFFS Respondents were asked about their preferences of price tariffs across the major MNOs; two results were obtained here: first; MTN tariffs are seen as most preferred (44%) with Etisalat coming second (23%) and Airtel third (17%). Second; a cross tabulation methodology was used by comparing the Main lines against other MNOs and their subscribers preferred price tariff. Results show that 54% of MTN subscribers prefer their network’s tariff, however a percentage of their subscribers showed a preference for Etisalat rates (21%), Airtel (12%) and Glo (8%). 13% of Glo subscribers and 7% of Airtel Subscribers also prefer Etisalat price tariffs. Amazingly 83% of respondents that had Etisalat as their main lines preferred the network’s tariff. Airtel also had a large majority of their subscribers preferring their price tariffs and 12% of MTN subscribers preferring their price tariffs. The results from this question buttresses the fact stated earlier in dual line usage that most combinations are the MTN & Etisalat lines. SUBSCRIBERS’ PERCEPTION OF MNOS’ QUALITY OF NETWORK SERVICE Respondents were asked about their perception of the quality of service (best and worst) across the major networks: two results were obtained here: For the best service first results; MTN’s network service was perceived to be the best with 47% of respondents with Etisalat coming second (12%) and Airtel third (11%). A slight majority (21%) were of the opinion none was. Second; a cross tabulation methodology was used by comparing the Main lines against other MNOs and their subscribers’ perceived notion of quality network service. Again a common thread observed shows majority of subscribers (81%) to the Etisalat Network rating their MNO as best service provider and a number of other network subscribers rating Etisalat as the best service provider ; MTN (15%), Airtel (7%) and Glo (7%). Airtel also had a large majority of their subscribers (73%) rating the MNO as the best service provider across the four major networks whilst 10% of MTN , 14% of Glo and 0% of Etisalat rate them as the best service provider. The figure below displays the results obtained for best service provider; For the worst service; first results; MTN’s network service was perceived to be the worst with 13% of respondents with Glo and Airtel coming second at (6%). A key point to note is that no respondent noted Etislat as having the worst service. The majority of respondents (68%) were on the fence. Second; a cross tabulation methodology was used by comparing the Main lines against other MNOs and their subscribers’ perceived notion of quality network service. Most subcribers from other MNOs rated MTN higher as the worst service provider versus their own MNOs. Glo and Airtel subscribers do not think Etisalat is a bad service provider. The figure below displays the results obtained for worst service provider; MEASURES TO BE TAKEN Respondents were asked to suggest different measures to be taken to deter MNOs from rendering poor network service quality; 39% suggested that the MNOs should be mandated to improve and 26% suggested that NCC should sanction those that fail to improve their services. 20% of respondents were of the opinion that introduction of competition may keep the exiting MNOs on their toes. The figure below shows the results: CONCLUSION In conclusion, it is important to reiterate that while the calls were been made to conduct the interviews, most of the respondents that either answered their phones or were willing to participate in the poll were MTN subscribers, resulting to a slight skew of the data. Nonetheless, the poll has been able to establish two basic truths that need to be communicated to the mobile telecoms operators and the regulators. First, consumers of telecomm services in Nigeria measure value for money and preference for networks by service quality and affordable tariff rates. Therefore to win the hearts of subscribers, telecoms operators should concentrate their efforts on improving the quality of their service and consider a downward review of the present tariff rates. Secondly, respondents will like to see telecom regulators showing more firmness in mandating the telecoms operators to improve on the quality of their services, and also move further to sanction operators that are not adhering to service quality standards. To obtain the full report of this survey please contact us at editor@noi-polls.com Results are based on a nationwide telephone survey of 758 randomly selected phone-owning adults, aged 18 and older, and conducted from October 19th – 22nd 2012. For results based on this sample size, we can say with 95% confidence that the margin of error is plus or minus 5 percentage points of what they would have been if the entire population had been surveyed.. The margin of error reflects the influencing of data weighting, while question wording and practical difficulties in conducting surveys may introduce error or bias into the findings of public opinion polls.

Abuja, Nigeria. October 04, 2012 – The results of a recently released snap poll conducted by NOI Polls have revealed that since the removal of fuel subsidy in January 2012, Nigerians have witnessed increases in mainly cost of transportation and food prices. It will be recalled that NOI Polls had earlier conducted a pre-subsidy-removal poll in October 2011 to establish whether or not Nigerians supported the planned fuel subsidy removal at the time. Following from the official removal of fuel subsidy on 1st January 2012, this follow-up poll conducted in May 2012 represents a post-subsidy-removal poll that sought to gauge the perception and experiences of Nigerians since after the fuel subsidy removal in January. Methodology The recent poll was conducted from 23rd – 25th May, 2012. It involved telephone interviews of a random nationwide sample. 1,034 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 3% of what they would have been if the entire population had been surveyed. The questionnaire was designed in English and the survey was conducted in English, Hausa, Yoruba, Ibo, and Pidgin, to ensure coverage of relevant geographical and demographic groups. Demographic Distribution of Respondents A high proportion of both male and female respondents were sampled. However, only 36% of females completed the survey compared with 64% of males who did. Also, Majority of respondents were aged 30-45 (48%) and 22- 29 (38%). 5% of the respondents were aged 46-60, while 7% were aged 18-21. The age category with the lowest frequency of respondents was 60 and above (1%). In addition, majority of the respondents (19%) of respondents classified themselves as professional workers, closely followed by civil servants (18%) and traders (17%). Artisans and students represented 15% and 13% of the respondents respectively while 8% said they were unemployed. Findings Support for the removal of fuel subsidy When asked if they are in support of the removal of fuel subsidy, less than half of the respondents (48%) answered in the affirmative, while majority (49%) answered in the negative. In addition, when compared to the result obtained six months ago, the current result reveals a marked difference in the responses obtained from respondents. In the first wave, almost 9 in 10 respondents (88%) were against the removal of fuel subsidy. This increase in support could be attributed to the accusations of corruption in the sector and gross mismanagement revealed by fuel subsidy probe. Reasons for supporting the removal of fuel subsidy Of the 48% of respondents in support of the government’s decision to remove fuel subsidy, 56% of respondents stated that the removal of subsidy would help boost the economy, hence the reason why they are in support of its removal; while 24% believed the money could be used to build refineries; and 19% support the subsidy removal because the money saved could be invested in other sectors of the economy. The results vary significantly when the 1st and 2nd waves are compared. In the second wave the majority (56%) stated that the removal of fuel subsidy will boost the economy but only 8% had that opinion previously. In the first wave, 45% supported the removal because the money saved can be invested in other sectors but in the current wave, only 19% said that. This change might be because Nigerians gained a better understanding of the fuel subsidy regime and its impact on the economy following insight given by the government. Reasons for NOT supporting the removal of fuel subsidy? Of the 49% of respondents that are not in support of the fuel subsidy removal, 34% of respondents believed the masses will suffer the most; while 28% said it will affect the poor the most; and 14% said it will cause inflation. In addition, 8% of respondent said they are not in support of the removal because the money saved will be mismanaged, and 7% said the money saved will be embezzled. In the second wave of the survey, a slight majority (29%) still did not support the removal because they thought the masses would suffer; this is down from 34% in the first. However, the proportion of respondents that did not support the removal of subsidies because of inflation had doubled (from 14% to 28%). Also, the number of respondents who believed the poor would suffer more has reduced from 28% in the first wave to 18% in the second. The present experience of food prices going up slightly following the reduction of fuel subsidies is considered to be a factor responsible for more respondents not supporting because of inflation. Impact of Fuel subsidy removal on household spending Respondents were asked if the removal of fuel subsidy has had any impact on household spending, 77% of respondents stated that their spending has increased since the fuel subsidy removal while 9% said their spending has reduced. However, 11% of respondents said their spending has remained the same. Items that have increased in household spending Majority of respondents (64%) who said their spending has increased since the removal of fuel subsidy said they spend more on transportation while 26% said they spend more on food items. Also, 2% of respondents said they spend more on school fees and running the generator respectively. Reaction to further removal of subsidy on Fuel When asked about their reaction if the government decides to further remove subsidy on fuel, 38% said they will be in support of such a decision, while 19% said they are indifferent. However, 22% said they will not support the removal and will join mass protest; whereas 19% said that though they will not support the decision but they will not join mass protests. Conclusion The result from the recent snap poll shows that there has been change in support for the removal as almost 5 in 10 Nigerians (48%) now support the policy of fuel subsidy removal. On one hand, this may be attributed to the awareness that was created by the government on the necessity of the subsidy removal; while on the other hand, it may also be linked to the accusations of corruption that have trailed the sector and gross mismanagement revealed by fuel subsidy probe. Although the proportion of respondents not in support of the removal of fuel subsidy has reduced (from 88% in 2011 to 49% in 2012); nonetheless, majority of such respondents believe that the masses will suffer the effects of the removal (29%), while 18% of respondents feel the money saved will be embezzled by the government. In addition, 77% of Nigerians have experienced increased in household spending, bulk of the money spent goes on transportation (64%) and food (26%). In conclusion, for the policy of subsidy removal to be sustained and supported, the Nigerian government will require a transparent monitoring and evaluation mechanism with clear indicators to track the allocation of the fuel subsidy reinvestment funds, under the SURE-P scheme. This will enable Nigerians assess the efficiency of the reinvestment scheme in terms of the provision of projects stated in the SURE-P document and to ascertain value for the funds expended. The government will also need to regularly communicate its plans and actions with regards to further planned removal of fuel subsidy in a transparent manner. Click here to download full report

May 3, 2012.  The results of a recent snap poll have revealed that incessant reports of high profile cases of corruption, particularly the pensions fraud scandal, make Nigerians really sad and angry. As background to the poll, it would be recalled that in April 2012, operatives of the Economic and Financial Crimes Commission (EFCC) uncovered a fraud of over N5billion in the Pensions Unit of the Office of the Head of the Civil Service of the Federation. While the nation was still reeling from this news another scandal broke out. It was reported that there had been massive embezzlement of Police Pensions Funds, with several billions of naira diverted into the private accounts of some government officials. Following these scandals, there was widespread condemnation by the media and general populace about the government’s unwillingness to decisively tackle the issue of corruption, which has become a bane to the country’s development. It was against this background that NOI Polls Limited, an Abuja-based Opinion research and knowledge management company, conducted the recent snap poll. Over 1000 respondents across the entire geo-political zones participated in the poll, which sought to gauge the opinion of Nigerians regarding the recent Pensions Fraud scandal and other high profile corruption cases. Respondents were asked to express how they feel whenever they hear news reports regarding the increasing cases of corruption in the country. From the results, 52% of the respondents admitted that such reports made them sad, 36% said it made them angry, and 10% said they are tired of hearing about such stories; while 1% said they do not really care. This clearly shows the displeasure of Nigerians regarding issues of high profile corruption cases that has been on the rise of late. Respondents were also asked their thoughts about what would happen next to those indicted in the pensions’ fraud scandal. Surprisingly, majority of the respondents (37%) were of the opinion that nothing will happen to them; while 35% thought that they would be tried in the court of law and sent to jail, if found guilty. Also, 17% thought that it would lead to policy reforms and changes; while 10% thought it would bolster the seriousness of the government at tackling corruption. However, 1% of respondents were unsure of what would happen next. In addition, the poll sought the opinion of respondents on what needs to be done to prevent the reoccurrence of this type of fraud and to tackle the issue of corruption in Nigeria. From the results, about 8 in 10 respondents (81%) were of the opinion that those indicted should be charged to court, and if found guilty, they should be punished severely. 10% of respondents said those found guilty should not be allowed to hold public appointments and positions anymore; while a further 5% said they should be publically shamed. Also, 1% each suggested the following: (a) there should be a revolution, (b) government should strive for transparency in their dealings; and (c) those indicted should be made to return the monies they stole.. Finally, respondents were asked whether they approve or disapprove of the role being played by the new EFCC leadership at tackling corruption in the country. The majority (45%) said they approve; while 33% said they strongly approve. However, only 10% said they disapprove, and 2% said they strongly disapprove. 10% of the respondents said they neither approve nor disapprove. Results are based on a nationwide poll conducted in April 2012. It involved telephone interviews with 1,296 randomly selected, phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a plus or minus 5% margin of error of what they would have been if the entire population had been surveyed.

Excerpts of news mention on Business Day Newspaper: The revenue potential in Nigeria is huge: only 38 percent of the country’s 160 million people use a formal bank account, according to a 2010 poll by Gallup and NOI-Polls, a Nigerian opinion research firm. Read more below: http://leadership.ng/nga/articles/28682/2012/07/02/mobile_money_firms_seek_nigerias_riches.html