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- Most Nigerians want better service quality and price tariffs
2 November 2012. In a recent snap poll conducted by NOI Polls on the perception of subcribers to the major Mobile Networks Operators (MNOs) across the country with regards to their services and price tariffs, results revealed that the majority of respondents (45%) use dual lines, while the minority (26%) either use a line or multiple lines(29%:more than 2 lines) Probing further, the need for dual or multiple lines was essential for the following key reasons: (i) the lack of network reliability on all networks tied to the ease of switching to another line in the event of a network failure, and (ii) Affordable tariffs on competing networks that allow for longer talk time For the respondents that use only one line (26% of the total); MTN clearly leads the market with 89% subscribers and is followed by Airtel 5%, Glo 4% and Etisalat 2%. For majority that use dual lines, majority of this group (34%) use a combination of MTN and Etisalat Lines whilst 31% use MTN and Glo and 29% use MTN and Airtel Lines. A common thread observed is that most dual and multiple line users always have an MTN line in addition to others. See figure below for results: MOBILE NETWORK OPERATOR FREQUENTLY USED Based on the respondents sampled in this snap poll, a look at the main line used showed MTN as the clear leader with 78% of respondents using the network, 9% use Airtel whilst Glo and and Etisalat tie at 6% MOBILE NETWORK OPERATORS’ RATINGS A look at the ratings of the Mobile Network Operators (MNOs) along main lines used shows a majority of subscribers (31%) to the Etisalat Network rating their Network very good versus a majority of MTN subscribers (40%) rating their Network average on performance. Airtel came second with 43% of their subscribers rating their performance as Good whilst a majority of Glo subscribers (45%) rate their Network operator as Average. Results indicate that Etisalat subscribers rate their MNO higher than other subscribers of competing MNOs. Again this was tied to perceived value received from the MNOs. SUBSCRIBERS’ PERCEPTION OF VALUE When respondents were asked if they felt they were getting value for money from their main network provider, the majority (55%) expressed satisfaction. Interestingly though, from the respondents that use MTN as their main lines, only 53% affirmed that they were getting for money, while those using Etisalat 76%, Airtel 62% and Glo 55% also answered yes. These results indicate that across the four major GSM network providers, subscribers of Etisalat and Airtel are more of the opinion that they are getting value for their money with Etisalat getting majority nods. When probed further on what the perception of value represented, subscribers tied value perception to three key indicators: Network/service quality (44%), Bonus Credit tariff offers (34%) and Cheaper tariffs (14%). A key point to note here is that little value is ascribed to promotional offers, internet bundles or family/friends bundles. SUBSCRIBERS’ PREFERENCE OF MNOS’ PRICE TARRIFFS Respondents were asked about their preferences of price tariffs across the major MNOs; two results were obtained here: first; MTN tariffs are seen as most preferred (44%) with Etisalat coming second (23%) and Airtel third (17%). Second; a cross tabulation methodology was used by comparing the Main lines against other MNOs and their subscribers preferred price tariff. Results show that 54% of MTN subscribers prefer their network’s tariff, however a percentage of their subscribers showed a preference for Etisalat rates (21%), Airtel (12%) and Glo (8%). 13% of Glo subscribers and 7% of Airtel Subscribers also prefer Etisalat price tariffs. Amazingly 83% of respondents that had Etisalat as their main lines preferred the network’s tariff. Airtel also had a large majority of their subscribers preferring their price tariffs and 12% of MTN subscribers preferring their price tariffs. The results from this question buttresses the fact stated earlier in dual line usage that most combinations are the MTN & Etisalat lines. SUBSCRIBERS’ PERCEPTION OF MNOS’ QUALITY OF NETWORK SERVICE Respondents were asked about their perception of the quality of service (best and worst) across the major networks: two results were obtained here: For the best service first results; MTN’s network service was perceived to be the best with 47% of respondents with Etisalat coming second (12%) and Airtel third (11%). A slight majority (21%) were of the opinion none was. Second; a cross tabulation methodology was used by comparing the Main lines against other MNOs and their subscribers’ perceived notion of quality network service. Again a common thread observed shows majority of subscribers (81%) to the Etisalat Network rating their MNO as best service provider and a number of other network subscribers rating Etisalat as the best service provider ; MTN (15%), Airtel (7%) and Glo (7%). Airtel also had a large majority of their subscribers (73%) rating the MNO as the best service provider across the four major networks whilst 10% of MTN , 14% of Glo and 0% of Etisalat rate them as the best service provider. The figure below displays the results obtained for best service provider; For the worst service; first results; MTN’s network service was perceived to be the worst with 13% of respondents with Glo and Airtel coming second at (6%). A key point to note is that no respondent noted Etislat as having the worst service. The majority of respondents (68%) were on the fence. Second; a cross tabulation methodology was used by comparing the Main lines against other MNOs and their subscribers’ perceived notion of quality network service. Most subcribers from other MNOs rated MTN higher as the worst service provider versus their own MNOs. Glo and Airtel subscribers do not think Etisalat is a bad service provider. The figure below displays the results obtained for worst service provider; MEASURES TO BE TAKEN Respondents were asked to suggest different measures to be taken to deter MNOs from rendering poor network service quality; 39% suggested that the MNOs should be mandated to improve and 26% suggested that NCC should sanction those that fail to improve their services. 20% of respondents were of the opinion that introduction of competition may keep the exiting MNOs on their toes. The figure below shows the results: CONCLUSION In conclusion, it is important to reiterate that while the calls were been made to conduct the interviews, most of the respondents that either answered their phones or were willing to participate in the poll were MTN subscribers, resulting to a slight skew of the data. Nonetheless, the poll has been able to establish two basic truths that need to be communicated to the mobile telecoms operators and the regulators. First, consumers of telecomm services in Nigeria measure value for money and preference for networks by service quality and affordable tariff rates. Therefore to win the hearts of subscribers, telecoms operators should concentrate their efforts on improving the quality of their service and consider a downward review of the present tariff rates. Secondly, respondents will like to see telecom regulators showing more firmness in mandating the telecoms operators to improve on the quality of their services, and also move further to sanction operators that are not adhering to service quality standards. To obtain the full report of this survey please contact us at editor@noi-polls.com Results are based on a nationwide telephone survey of 758 randomly selected phone-owning adults, aged 18 and older, and conducted from October 19th – 22nd 2012. For results based on this sample size, we can say with 95% confidence that the margin of error is plus or minus 5 percentage points of what they would have been if the entire population had been surveyed.. The margin of error reflects the influencing of data weighting, while question wording and practical difficulties in conducting surveys may introduce error or bias into the findings of public opinion polls.
- Fuel subsidy removal – transportation and food prices are hardest hit
Abuja, Nigeria. October 04, 2012 – The results of a recently released snap poll conducted by NOI Polls have revealed that since the removal of fuel subsidy in January 2012, Nigerians have witnessed increases in mainly cost of transportation and food prices. It will be recalled that NOI Polls had earlier conducted a pre-subsidy-removal poll in October 2011 to establish whether or not Nigerians supported the planned fuel subsidy removal at the time. Following from the official removal of fuel subsidy on 1st January 2012, this follow-up poll conducted in May 2012 represents a post-subsidy-removal poll that sought to gauge the perception and experiences of Nigerians since after the fuel subsidy removal in January. Methodology The recent poll was conducted from 23rd – 25th May, 2012. It involved telephone interviews of a random nationwide sample. 1,034 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of plus or minus 3% of what they would have been if the entire population had been surveyed. The questionnaire was designed in English and the survey was conducted in English, Hausa, Yoruba, Ibo, and Pidgin, to ensure coverage of relevant geographical and demographic groups. Demographic Distribution of Respondents A high proportion of both male and female respondents were sampled. However, only 36% of females completed the survey compared with 64% of males who did. Also, Majority of respondents were aged 30-45 (48%) and 22- 29 (38%). 5% of the respondents were aged 46-60, while 7% were aged 18-21. The age category with the lowest frequency of respondents was 60 and above (1%). In addition, majority of the respondents (19%) of respondents classified themselves as professional workers, closely followed by civil servants (18%) and traders (17%). Artisans and students represented 15% and 13% of the respondents respectively while 8% said they were unemployed. Findings Support for the removal of fuel subsidy When asked if they are in support of the removal of fuel subsidy, less than half of the respondents (48%) answered in the affirmative, while majority (49%) answered in the negative. In addition, when compared to the result obtained six months ago, the current result reveals a marked difference in the responses obtained from respondents. In the first wave, almost 9 in 10 respondents (88%) were against the removal of fuel subsidy. This increase in support could be attributed to the accusations of corruption in the sector and gross mismanagement revealed by fuel subsidy probe. Reasons for supporting the removal of fuel subsidy Of the 48% of respondents in support of the government’s decision to remove fuel subsidy, 56% of respondents stated that the removal of subsidy would help boost the economy, hence the reason why they are in support of its removal; while 24% believed the money could be used to build refineries; and 19% support the subsidy removal because the money saved could be invested in other sectors of the economy. The results vary significantly when the 1st and 2nd waves are compared. In the second wave the majority (56%) stated that the removal of fuel subsidy will boost the economy but only 8% had that opinion previously. In the first wave, 45% supported the removal because the money saved can be invested in other sectors but in the current wave, only 19% said that. This change might be because Nigerians gained a better understanding of the fuel subsidy regime and its impact on the economy following insight given by the government. Reasons for NOT supporting the removal of fuel subsidy? Of the 49% of respondents that are not in support of the fuel subsidy removal, 34% of respondents believed the masses will suffer the most; while 28% said it will affect the poor the most; and 14% said it will cause inflation. In addition, 8% of respondent said they are not in support of the removal because the money saved will be mismanaged, and 7% said the money saved will be embezzled. In the second wave of the survey, a slight majority (29%) still did not support the removal because they thought the masses would suffer; this is down from 34% in the first. However, the proportion of respondents that did not support the removal of subsidies because of inflation had doubled (from 14% to 28%). Also, the number of respondents who believed the poor would suffer more has reduced from 28% in the first wave to 18% in the second. The present experience of food prices going up slightly following the reduction of fuel subsidies is considered to be a factor responsible for more respondents not supporting because of inflation. Impact of Fuel subsidy removal on household spending Respondents were asked if the removal of fuel subsidy has had any impact on household spending, 77% of respondents stated that their spending has increased since the fuel subsidy removal while 9% said their spending has reduced. However, 11% of respondents said their spending has remained the same. Items that have increased in household spending Majority of respondents (64%) who said their spending has increased since the removal of fuel subsidy said they spend more on transportation while 26% said they spend more on food items. Also, 2% of respondents said they spend more on school fees and running the generator respectively. Reaction to further removal of subsidy on Fuel When asked about their reaction if the government decides to further remove subsidy on fuel, 38% said they will be in support of such a decision, while 19% said they are indifferent. However, 22% said they will not support the removal and will join mass protest; whereas 19% said that though they will not support the decision but they will not join mass protests. Conclusion The result from the recent snap poll shows that there has been change in support for the removal as almost 5 in 10 Nigerians (48%) now support the policy of fuel subsidy removal. On one hand, this may be attributed to the awareness that was created by the government on the necessity of the subsidy removal; while on the other hand, it may also be linked to the accusations of corruption that have trailed the sector and gross mismanagement revealed by fuel subsidy probe. Although the proportion of respondents not in support of the removal of fuel subsidy has reduced (from 88% in 2011 to 49% in 2012); nonetheless, majority of such respondents believe that the masses will suffer the effects of the removal (29%), while 18% of respondents feel the money saved will be embezzled by the government. In addition, 77% of Nigerians have experienced increased in household spending, bulk of the money spent goes on transportation (64%) and food (26%). In conclusion, for the policy of subsidy removal to be sustained and supported, the Nigerian government will require a transparent monitoring and evaluation mechanism with clear indicators to track the allocation of the fuel subsidy reinvestment funds, under the SURE-P scheme. This will enable Nigerians assess the efficiency of the reinvestment scheme in terms of the provision of projects stated in the SURE-P document and to ascertain value for the funds expended. The government will also need to regularly communicate its plans and actions with regards to further planned removal of fuel subsidy in a transparent manner. Click here to download full report
- Reports of Pensions’ Fraud and other corruption cases make Nigerians sad
May 3, 2012. The results of a recent snap poll have revealed that incessant reports of high profile cases of corruption, particularly the pensions fraud scandal, make Nigerians really sad and angry. As background to the poll, it would be recalled that in April 2012, operatives of the Economic and Financial Crimes Commission (EFCC) uncovered a fraud of over N5billion in the Pensions Unit of the Office of the Head of the Civil Service of the Federation. While the nation was still reeling from this news another scandal broke out. It was reported that there had been massive embezzlement of Police Pensions Funds, with several billions of naira diverted into the private accounts of some government officials. Following these scandals, there was widespread condemnation by the media and general populace about the government’s unwillingness to decisively tackle the issue of corruption, which has become a bane to the country’s development. It was against this background that NOI Polls Limited, an Abuja-based Opinion research and knowledge management company, conducted the recent snap poll. Over 1000 respondents across the entire geo-political zones participated in the poll, which sought to gauge the opinion of Nigerians regarding the recent Pensions Fraud scandal and other high profile corruption cases. Respondents were asked to express how they feel whenever they hear news reports regarding the increasing cases of corruption in the country. From the results, 52% of the respondents admitted that such reports made them sad, 36% said it made them angry, and 10% said they are tired of hearing about such stories; while 1% said they do not really care. This clearly shows the displeasure of Nigerians regarding issues of high profile corruption cases that has been on the rise of late. Respondents were also asked their thoughts about what would happen next to those indicted in the pensions’ fraud scandal. Surprisingly, majority of the respondents (37%) were of the opinion that nothing will happen to them; while 35% thought that they would be tried in the court of law and sent to jail, if found guilty. Also, 17% thought that it would lead to policy reforms and changes; while 10% thought it would bolster the seriousness of the government at tackling corruption. However, 1% of respondents were unsure of what would happen next. In addition, the poll sought the opinion of respondents on what needs to be done to prevent the reoccurrence of this type of fraud and to tackle the issue of corruption in Nigeria. From the results, about 8 in 10 respondents (81%) were of the opinion that those indicted should be charged to court, and if found guilty, they should be punished severely. 10% of respondents said those found guilty should not be allowed to hold public appointments and positions anymore; while a further 5% said they should be publically shamed. Also, 1% each suggested the following: (a) there should be a revolution, (b) government should strive for transparency in their dealings; and (c) those indicted should be made to return the monies they stole.. Finally, respondents were asked whether they approve or disapprove of the role being played by the new EFCC leadership at tackling corruption in the country. The majority (45%) said they approve; while 33% said they strongly approve. However, only 10% said they disapprove, and 2% said they strongly disapprove. 10% of the respondents said they neither approve nor disapprove. Results are based on a nationwide poll conducted in April 2012. It involved telephone interviews with 1,296 randomly selected, phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a plus or minus 5% margin of error of what they would have been if the entire population had been surveyed.
- Mobile Money Firms seek Nigeria’s riches
Excerpts of news mention on Business Day Newspaper: The revenue potential in Nigeria is huge: only 38 percent of the country’s 160 million people use a formal bank account, according to a 2010 poll by Gallup and NOI-Polls, a Nigerian opinion research firm. Read more below: http://leadership.ng/nga/articles/28682/2012/07/02/mobile_money_firms_seek_nigerias_riches.html
- The President Records Highest Job Approval Rating, 74% in September 2014
Abuja, Nigeria. October 7th, 2014– Latest governance poll results released by NOIPolls for the month ofSeptember 2014 revealed that 74% of adult Nigerians approved of President Goodluck Jonathan’s Job Performance in the past 1 month. On the other hand, 14% of the respondents disapproved of the President’s job performance, while 12% were neutral as they neither approved nor disapproved. Current results represent a13-point increase in the President’s approval rating from August 2014 and this increase is mainly as a result of significant increases observed in three geo-political regions; in the North-East, a 34% increase (approval ratings moved from 45%: Aug to 79%: Sep); in the North-West, a 16% increase (approval ratings moved from 45%: Aug to 61%: Sep) and in the South-West an 11% increase (approval ratings moved from 66%: Aug to 77%: Sep). Monthly job approval ratings are typically affected/influenced by key events that may have occurred during the month of review; key events in September include successes recorded by the Nigerian military over Boko Haram insurgents and the effective response of the government with respect to the Ebola Virus Disease. In addition, monthly trend analysis reveals that the current result represents the highest rating in the 21-month period that NOIPolls commencedits monthly governance polls in January 2013. Prior to this current poll result, the highest job approval rating ever recorded by President Jonathan was 78% in September 2010, upon his official appointment as President of the Federation following the untimely demise of President Musa Yar’ Adua. Furthermore, an assessment of the President’s performance on key elements of his transformation agenda revealed that he achieved a very good rating (4) in Agriculture & Food Security for the first time since January 2014. More findings reveal that 52% of adult Nigerians surveyed reported that power supply to their households had improved within the last one month. Conversely, 35% of the respondents were of the view that power supply to their households had remained bad and/or it had gone worse while 13% claimed their power supply had neither improved nor worsened over the past one month. These are some of the key findings from the Governance Snap Poll conducted in the week of September 27th 2014. These results represent the ninth in the 2014 monthly series of governance polls conducted by NOIPolls to gauge the opinions and perceptions of Nigerians regarding the approval rating of the President, the performance of the President on key elements of his transformation agenda, and thestate of power supply in the country. Respondents to the poll were asked three specific questions. The first sought to assess the opinion of Nigerians on the performance of President Goodluck Jonathan over the past 1 month. Respondents were asked: Do you approve or disapprove of the job performance of President Jonathan in the past 1 month? The results revealed that 74% of adult Nigerians surveyed (49% + 25%) approved of the job performance of the President in the past 1 month. On the contrary, a total of 14% disapproved of the President’s performance (11% + 3%) while 12% were neutral as they neither approved nor disapproved. Analyzing the President’s performance rating by geo-political zones revealed that the South-East zone had the largest portion of respondents who approved of the President’s job performance with 89%. This is followed by the North-East zone with 79% and the South-West zone has 77%. In addition, there are variances by gender; more female (77%) than male respondents (69%) approved of the President’s job performance in September 2014. A comparative analysis of the President’s job approval rating by geo-political zone for Q3 2014, reveals that his approval rating in September 2014 increased across all zones with the most drastic increase of 34-pointsobserved in the North-East. This was followed by significant increases in the North-West (16-points) andSouth-West (11-points). These three (3) geo-political zones had the largest proportion of respondents whose perception of the President’s job performance shifted from disapproval to approval resulting in the 13-pointoverall increase in the President’s job rating in September 2014. This increase could be attributed to a series of successes recorded in the month of September by the Nigerian military over Boko Haram terrorists[1] that have boosted the confidence of Nigerians particularly in the North-East and North-West regions which are most affected by the on-going war against terror. Furthermore, the handling of the Ebola Virus Disease that resulted in commendations from Nigerians and international bodies such as the World Health Organisation[2]could be responsible for the increase in the approval rating particularly in the South-West where the virus first hit the country. [1] Commendations trail increased military successes over Boko Haram – Vanguard Newspaper (September 25th, 2014) [2] World Health Organization commends Nigeria over Ebola – Premium Times (September 19th, 2014) Monthly trend analysis of the President’s approval rating reveals a substantial 13-point increaseto stand at 74%in September 2014. This current result represents the highest rating recorded over the 21 month period sinceNOIPolls started its monthly governance poll in January 2013 and the most drastic increase observed in a 1 month interval. In addition,the highest approval rating ever recorded by President Jonathan was 78% inSeptember 2010, shortly after he took over the presidential office following the demise of the then President Musa Yar’Adua. The average rating of the President’s job performance over the nine months in 2014 stands at58.4% while the current result is 15.6-points higher than the nine month YTD average. To gauge the performance of the President on pertinent elements of his transformation agenda, respondents were asked: On a scale of 1 to 5, where 1 is very poor and 5 is excellent, how would you rate the performance of the President Jonathan in the following areas? (1) Job Creation (2) Power (3) Economy (4) Health (5) Education (6) Agriculture & Food Security (7) Transportation (8) Foreign Policy & Diplomacy and (9) Security. The outcome shows that the President achieved an average rating (3) in terms of his performance in Job creation, Power, Economy, Education, Health, Transportation and Foreign Policy & Diplomacy except for Security in which he performed very poorly (1). This central component of his transformation agenda has remained very poor since February 2014. Security remains a major concern to Nigerians as revealed in the 2014 Independence Day Special Edition Poll where the majority described it as the most important issue that should be addressed in the next 1 year. Additionally, Agriculture & Food Security has for the first time since January 2014 recorded a very good rating of 4. During survey administration, respondents’ comments indicated that the relative stability in the prices of foodstuff is the basis for the very good rating for Agriculture & Food Security. Trend analysis indicates that the President’s performance rating on Economy, Health, Transportation and Foreign Policy & Diplomacy has maintained an average ranking (3) since February 2014. Furthermore, Agriculture & Food Security achieved an above average rating (4) and this might possibly be linked to the perceived relative stability of foodstuff in the market at present. In contrast, the President’s performance rating on Security has remained very poor (1) since February 2014. This is the only aspect of his transformation agenda that has constantly rated poorly after it was ranked above average (4) in January 2014. Finally, in order to assess the state of power supply to Nigerian households over the past month, respondents were asked: How would you describe power supply in your area in the last 1 month? Responses reveal that overall 52% of adult Nigerians surveyed reported that power supply in their area has improved; 19%responded “it has improved very much” and 33% “it has improved a little” respectively. On the contrary, 35%of the respondents were of the view that power supply has either remained bad or worsened (18%+17). Also,13% indicated that power supply to their households had neither improved nor worsened over the past 1 month claiming “there’s no difference at all”. Analysis by gender highlights key differences; more female (56%) than male respondents (48%) claim theyexperienced an improvement in situation of power supply to their households. On the contrary, slightly more male (38%) than female respondents (32%) described power supply in the area over the past one month as inadequate. Monthly trend analysis reveals a slight 1-point increase in power supply in September from August 2014; the highest power supply rating recorded so far in 2014. The average power supply rating from January toSeptember 2014 is 39.1% and the current result is 12.9-points above the yearly average till date. In conclusion, almost three in four adult Nigerians (74%) approved of the job performance of President Jonathan in September 2014; 49% approved and 25% strongly approved and this represents the highest approval rating for the President in the 21 month period from January 2013. Furthermore, trend analysis by geo-political zones depicts that the North-East zone experienced the largest increase in approval rating; a drastic 34-point increase from August 2014 while the approval rating nationwide experienced a 13-pointincrease in September 2014. This sharp increase as mentioned in previous paragraphs could be attributed to a series of successes recorded by the Nigerian military over Boko Haram and the effective response of the government with respect to the Ebola Virus Disease. Present results are only 4-points lower than the highest ever job performance rating of 78% recorded by President Jonathan in September 2010. Finally, slightly more than half of adult Nigerians (52%) reported improvements in the power supply to their households inSeptember 2014; this represents a slight 1-point increase in power supply rating and the highest rating recorded so far in 2014. Survey Methods The opinion poll was conducted in the week of September 27th 2014. It involved telephone interviews of a random nationwide sample. 1,000 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country, were interviewed. With a sample of this size, we can say with 95% confidence that the results obtained are statistically precise – within a range of ± 3%. NOIPolls Limited, No1 for country specific polling services in West Africa, which works in technical partnership with the Gallup Organisation (USA), to conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com Disclaimer This press release has been produced by NOIPolls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOIPolls be acknowledged as author whenever and wherever our poll results are used, cited or published. NOIPolls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOIPolls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOIPolls’ current findings and/or thinking. Press Contact The Editor Email: editor@noi-polls.com
- New National Minimum Wage
August 2011. Earlier this year, President Goodluck Jonathan signed into law the ‘Minimum Wage Act’, to pave the way for the implementation of NGN 18, 000 wage for Nigerian workers. The signing of the Act followed earlier agitation by organized labour, which argued that the previous minimum wage was insufficient to cater for workers’ basic needs in the face of adverse economic conditions and persistent high rates of inflation. However, since the President signed the Act, issues have cropped up regarding its implementation. Specifically, some State governors have said that due to lack of resources, they are unable to implement the new national wage in their States; leading to workers in these states embarking on strike action. In a recent survey conducted by NOI Polls, respondents were asked if they were aware of the issues surrounding the adoption of the NGN 18,000 national minimum wage. 92% of respondents said they were aware while 8% said they are not aware. When asked the question ‘In your opinion, do you believe that the 36 states can afford to pay the proposed new minimum wage?’ Over 8 in 10 (84%) respondents answered ‘Yes’, while 12% responded ‘No’. Finally, respondents were asked what they think the minimum wage should be. Almost 8 out of 10 (79%) respondents quizzed stated that the minimum wage should be between NGN10, 000 – 20,000; 15% said between NGN21,000 – 30, 000 while 3% said that the minimum wage should be between 31, 000 – 40, 000. Only 1% of respondents said that the minimum wage should be between NGN41, 000 – 50, 000. Respondents for the snap polls were randomly selected from a database of phone-owning Nigerians aged 18 and above across the six geopolitical zones in the country. 1155 people took part in the telephone interviews conducted from the 3rd and 8th of August, 2011. For a sample of this size, we can say with 95% confidence that the maximum margin of sampling error is ±3 percentage points. This poll is part of the ongoing snap poll exercise conducted by NOI Polls to rapidly assess public sentiments following various social, political or economic events. NOI Polls is a Nigeria based opinion research organization, which works in technical partnership with Gallup Polls (USA), to conduct periodic opinion polls on various socioeconomic issues in Nigeria.
- August 2011 Islamic Banking in Nigeria
August 2011. As a follow up of the draft framework for Islamic banking issued in March 2009 by the Central Bank of Nigeria, the CBN issued final guidelines pertaining to Islamic banking in June this year. The CBN stated that the introduction of Islamic banking in the Country is part of its drive to stimulate financial inclusion for a larger proportion of Nigerians by introducing alternative financial services/products. The announcement by the CBN generated significant controversy among the public and the business community; while receiving support from sections of the country it has also be roundly denounced by others (particularly some Christian groups) who argue that the policy is capable of exacerbating interreligious tensions in the country. Consequently, NOI Polls decided to conduct a survey to find out the views of Nigerians on Islamic Banking. The poll results show a high level of awareness of the issue amongst Nigerians, with just over three quarters (76%) responding ‘Yes’ to the question ‘Are you aware of the CBN’s proposal to introduce Islamic Banking in Nigeria? Respondents were then asked if they were in support of Islamic Banking. Just over half (53%) of the respondents quizzed said they were not in support, while nearly one quarter (23%) were in support. Another 24% did not provide an opinion for or against the introduction of Islamic Banking in Nigeria. Support for Islamic Banking was highest In the North East, with 56% of respondents in the region answering ‘Yes’ to the question ‘Do you support Islamic Banking?’. On the other hand, 60% of respondents from the North East were not, while nearly 1 in 3 (33%) of respondents in the South South were neither for or against Islamic Banking. Respondents were further asked to give their reasons for supporting/not supporting Islamic Banking. Of the 23% of respondents in support of Islamic Banking, the majority (53%) simply said they thought that ‘It’s a good Idea’. Another 25% were in support because of its non-interest nature while 16% said they were in support because it would be good for national development. Of the 53% of respondents who were not in support of Islamic banking, nearly 1 in 3 (31%) said they were not in support because it could lead to religious bias against non-Muslims while 25% simply do not like this type of banking. In addition, 17% of respondents said they believed that Islamic Banking could lead to riots while 5% said they believed that it could lead to the Islamization of Nigeria. Respondents for the snap polls were randomly selected from a database of phone-owning Nigerians aged 18 and above across the six geopolitical zones in the country, compiled by NOI Polls. 1155 people took part in the telephone interviews conducted from the 3rd and 8th of August, 2011. For a sample of this size, we can say with 95% confidence that the maximum margin of sampling error is ±3 percentage points. This poll is part of the ongoing snap poll exercise conducted by NOI Polls to rapidly assess public sentiments following various social, political or economic events. NOI Polls is a Nigeria based opinion research organization, which works in technical partnership with Gallup Polls (USA), to conduct periodic opinion polls on various socioeconomic issues in Nigeria.
- Presidential Poll
Abuja, Nigeria. March 2011– ANAP Foundation (ANAP) is a non profit organisation committed to promoting good governance in Nigeria. Ahead of the presidential elections scheduled to hold on April 9, 2011, ANAP Foundation decided to commission NOI Polls Limited to conduct a face-to-face nationwide presidential poll to ascertain public sentiment on the candidacy of aspirants for the office of President. NOI Polls administered the survey utilizing well established survey methodologies, including scientifically tested sampling techniques, developed by the Gallup Organization. The opinion poll was carried out from February 11th – February 28th 2011 with a representative random sample of Nigerians drawn from Nigeria’s six major geo-political zones and reflecting rural urban split in population. The overriding objective of the poll is to empirically establish which of the presidential candidates stands the greatest chance of receiving the people’s mandate to ascend to the nation’s highest office. The rationale for the survey in the run up to the elections is to provide Nigerians with the opportunity to express their views on salient political issues and candidates, as well as to generate data which gives an indication of the voting intentions of the citizenry prior to the elections. Data generated from the nationwide presidential poll revealed the following:? Almost all Nigerians have given at least some thought to the April elections. Nearly 3 out of 4 of the respondents have voted in at least one previous election. Almost all Nigerians had registered or planned to register to vote in the upcoming elections. An extension of the period for the voter registration exercise would further enable registration of eligible voters in Nigeria. 46% of Nigerians were aware that Ibrahim Shekarau is running for president. 48% of respondents were aware that Nuhu Ribadu is running for president. 73% of Nigerians were aware that Muhammadu Buhari is running for president. 93% of respondents were aware that Goodluck Jonathan is running for president. For all other candidates, less than 20% of Nigerians knew that they were running for president. Majority (85%) of Nigerians feel very strongly about their choice for the presidential position. Most (53%) of the respondents think that Goodluck Jonathan will win the April presidential position. Most (68%) approve of Goodluck Jonathan’s performance as president. The questionnaire for the nationwide presidential poll was designed in English and translated into the major Nigerian languages- Hausa, Ibo, Yoruba and Pidgin English. In addition, interviewers were locally recruited to ensure coverage of all geographical and demographic groups.
- Voters Registration and the Road to April 2011 Election
Abuja, Nigeria. March 2011. Nigerians will go to the polls April 9 2011 to elect a new president. There also will be federal and state elections over a three-week period. In preparation for the election, the Independent Electoral Commission (INEC) started the registration of voters to ensure that eligible voters are properly registered and to reduce fraudulent duplication of voters. NOI Polls Ltd recently conducted its monthly snap poll to find out the opinion of Nigerians on the recently completed voters registration exercise. In the survey, 9 out of 10 people interviewed confirmed they registered to vote. 9 out of every 10 people that registered to vote said they registered in order to vote while the remaining 2 percent said they registered just to have the voter registration card. Nigerians seem to have confidence in the forthcoming elections, as a majority of registered voters believe their votes will count. When asked whether they think their vote will count in the April 2011 election, 82 percent of those who registered said they think their votes will count, 10 percent said they do not know whether their votes would count while 4 percent think their votes would not count.
- NOI POWER SECTOR SURVEY
Abuja, Nigeria. November 10, 2010 Nigerians Ready to Pay More for Improved Power Supply An overwhelming proportion of Nigerians are willing to pay more for electricity if they can get the preferred level of power supply they desire. Also a significant percentage of Nigerians consider availability of power to be the most important priority in power supply, irrespective of who the supplier is and many people report an improvement in their power supply over the past months. These are some of the key findings distilled from the Nigerian Power Sector Poll, a survey conducted in three waves, between June 2010 and September 2010 by NOI Polls; the country’s leading opinion polling organisation in partnership with the Nigerian Infrastructure Advisory Facility (NIAF). The special survey was designed to track and assess the opinions, attitudes and preferences of Nigerians on the current state of electricity supply in the country against the background of the ongoing efforts of the Federal Government to implement far reaching reforms. The findings make it clear that the nation’s poor track record in this critical area continues to attract deep public concern over the inadequacy of supply which has persisted in spite of the well advertised efforts of successive governments to improve the poor level of generation and distribution. Previous surveys by NOI Polls have shown that most Nigerians would like to see governments at all levels to focus on achieving a significant improvement in the current poor and irregular level of electricity supply which has persisted for so long. The power sector survey revealed that about 96% of Nigerians would pay more if supply improves to the degree they want. To the question “if you were to be provided electricity for any specific period/time of the day, which of the following periods would you prefer?”, the highest proportion of respondents – 42% – said they preferred night time supply. Comparatively, 25% said they prefer 24-hr supply; 14% opted for “some hours during each period”. Another key finding is that three out of four Nigerians (75%) consider availability of supply the most important priority in power supply. 18% ranked predictable supply as their most important priority while 6% put Customer service ahead of other considerations. Significantly, price was the least important consideration in the estimation of the respondents with only 1% giving it a thumbs-up. Responses to the question “Has there been any changes in light/power/electricity supply to your household in the last two months?” showed that a majority of Nigerians believe that they have experienced some change within the period. 59% of the respondents answered “Yes”. Another significant proportion – 40% – said there was no change in the supply to their household. Significantly of those that saw a change in their power supply 90% report an improvement. A summary of the key findings: Majority of Nigerians still rate the government poorly in terms of provision of electricity. About 1 in 2 respondents have experienced changes in electricity supply to their households within the timeframe of the survey. The majority of those who experienced changes in the supply of electricity consider the change as an improvement. Most respondents believe that the government is responsible for the improvement in the supply of light. Most Nigerians would prefer 24-hour uninterrupted power supply. Majority of Nigerians would consider paying more than current prices if they are supplied with power for the periods and duration of their preference. Nigerians consider the availability of power as their top most priority with regards to the supply of electricity. Overall, there has been noticeable reduction in the governments ’very poor’ performance rating, from the first wave to the third wave of the survey. More people have experienced an improvement in their power supply in recent times compared to the start of the survey. Significantly more people attribute the improvement in power supply to the government in subsequent waves than in previous waves of the survey. In addition, there are more people willing to pay for improved services than there were at the start of the survey. ABOUT NOI POLLS LTD NOI Polls is an opinion polling and market research organisation in Nigeria that provides timely and relevant information on people’s perspectives on a variety of social and economic issues. Founded in November 2006, the goal was to establish a premier opinion research firm in Nigeria which periodically provided a barometer of public opinion on a range of social and economic issues. NOI Polls conducts scientific periodic opinion polls in Nigeria in partnership with Gallup Poll (USA), the leading polling and opinion research organization in the world. Principal officers from Gallup are actively involved in the technical aspect of the polls. Our Methodology NOI Polls is committed to employing the highest standards of statistical analysis in its polls. It utilizes the well-established survey methodologies, including scientifically tested sampling techniques designed by The Gallup Organization. NOI-Gallup Poll is administered with the Gallup World Poll and the analyses are conducted by a joint team of researchers. As such, the poll benefits from both Gallup’s technical rigour and NOI Polls’ knowledge and experience of the Nigerian context.
- Security Snap Poll
64% of Nigerians Do Not Feel Safe, Lack Faith in Security Services Abuja, Nigeria. October 18, 2010 – The security situation in Nigeria- the spate of kidnappings; the recent bomb blasts, which marred the country’s 50th year of independence celebration in the capital, Abuja, despite being warned by the foreign intelligence of the attacks, as well as additional bomb threats,has left majority of its citizens feeling unsure of their safety. In response, the Federal Government has tightened the security nationwide and promised stronger legislation against terrorism. Against the backdrop of these recent mishaps in the country, NOI Polls conducted a survey to check Nigerians’ pulse on the issue. Nigerians were asked how safe they feel. 64% of respondents said they either felt unsafe or very unsafe. 16% said they neither felt safe nor unsafe, while only one- fifth (20%) said they either felt safe or very safe. Respondents were further asked if they had confidence in Nigeria’s security services. 3 in every 4 respondents (75%) said they lacked confidence in Nigeria’s security services. Only 24% of people polled expressed their confidence in the country’s security services, while 1% had nothing to say about the issue. Respondents for the snap polls were randomly selected from a database of phone-owning Nigerians aged 18 and above across the six geopolitical zones in the country, compiled by NOI Polls. 1058 people took part in the telephone interviews conducted from the 7th to the 11th of October, 2010. For a sample of this size, we can say with 95% confidence that the maximum margin of sampling error is ±3 percentage points. This poll is part of the ongoing snap poll exercise conducted by NOI Polls to rapidly assess public sentiments following various social, political or economic events. NOI Polls is a Nigeria based opinion research organization which works in technical partnership with Gallup Polls (USA), to conduct periodic opinion polls on various socioeconomic issues in Nigeria.
- May 2010 Snap Poll: Nigerians want Mr President to Solve Power Problems
Following the death of President Umaru Musa Yar Adua, Acting President Goodluck Jonathan was sworn in as the 14th Head of State of the Federal Republic of Nigeria on the 6th of May, 2010. President Jonathan has cited anti-corruption, power and electoral reform as the key issues he hopes to tackle between now and next year, when elections are scheduled to hold. A recent survey of Nigerians conducted by NOI Polls shows that the President’s targets are in line with the key concerns of the citizenry. When asked the question ‘What policy area do you think the president should focus on in the remaining months of his tenure?’, a majority of the respondents (45% to be precise) said he should focus on power. 20% of Nigerians believe that the president should concentrate on jobs/employment, 12% listed electoral reform as priority while infrastructural development was mentioned by 9% of the respondents. Future Elections and the Emergence of Presidential Candidates in Nigeria As part of the poll, Nigerians were also quizzed about the application of a Zoning Formula in selecting Presidential candidates. To the question ‘Do you think/agree that there should be a zoning formula for the emergence of Presidential candidates in Nigeria?’, more than 6 in 10 (63%) respondents answered ‘No’. 33% responded in the affirmative while 4% either didn’t know or refused to answer the question. Competence is more important…….. Rather than zoning, Nigerians consider other factors to be more significant when choosing the country’s president. In response to the question ‘What do you consider to be the most important criteria that should be applied in choosing/selecting the Nigerian President?’, 38% of respondents answered ‘perceived competence’ Also considered to be important by respondents is the level of education of the candidates (22%) and election manifesto/promises (20%). Ethnicity was considered the least significant factor (2% of respondents), while religion polled just 7% amongst the respondents. The Icelandic Volcanic Ash Cloud and its Impact on the Nigerian people Seismic activity around Iceland’s Eyjafjallajökull volcano began in December 2009 and led to an eruption on March 20th, 2010. A later, ongoing eruption beginning on April 14th resulted in a plume of ash which led to the closure of much of Europe’s airspace from the 15th of April, 2010. Apart from the short and long term environmental impact of the volcanic eruptions, many people all over the globe experienced travel disruptions. In addition, the air line and other trade industries which rely on air travel also experienced huge financial losses. NOI polls asked Nigerians if they were aware of the Icelandic Volcanic Cloud, if they had been affected by it and how. 81% of people quizzed by NOI Polls were aware of the volcanic ash cloud. In addition, 79% of respondents said that they had been affected by it. On how the respondents had been affected, 61% cited disruption to travel plans, while 20% said that they had experienced business/trade losses. Survey Results. This survey shows that Nigerian’s want the President to prioritise tackling the problems in the nation’s power industry. In addition, the majority of Nigerians do not consider a zoning formula necessary in the emergence of presidential candidates but feel that selection of candidates should be based on their level of competence. Finally, in line with global happenings, Nigerians were affected by the Icelandic Volcanic ash cloud with many feeling the impact in the areas of travel and business. Survey Methods. Respondents for the snap poll were randomly selected from a database of phone-owning Nigerians aged 15 and above, compiled by NOI Polls. 1,207 people took part in the telephone interviews from the 27th and 30th of April, 2010. For a sample of this size, we can say with 95% confidence that the maximum margin of sampling error is ±2.82 percentage points. The margin of error reflects the influence of data weighting. In addition to sampling error, question wording and practical difficulties in conducting surveys can introduce error or bias into the findings of public opinion polls.