JAMB 2017:6 in 10 Applicants Experience Registration Difficulties

Abuja, Nigeria. May 2, 2017 –Latest public opinion poll conducted by NOIPolls on JAMB Registration in Abuja has revealed that 60 percent of the 2017 JAMB registration applicants have experienced one form of difficulty or another during the ongoing registration exercise. This comes on the heels of implementation of new measures by JAMB to ensure ease in the registration process. A closer look at the difficulties faced revealed that applicants majorly experienced difficulty accessing JAMB’s website (29 percent), while pointing out that the process was generally cumbersome and stressful (28 percent). Overcrowding at the registration centers and difficulty in PIN generation (14 percent each) were also mentioned amongst other difficulties. Moreover, more than half of the applicants (58 percent) had to make more than one visit to the registration centres in order to complete the process. 

A general rating of the 2017 JAMB registration process revealed a negative perception of applicants on the current registration process, as 57 percent rated the process either as poor (32 percent) or fair (25 percent); although 29 percent rated it as good, while 14 percent rated the process as excellent.  In addition, the survey compared the previous registration exercises and the 2017 registration exercise and 61 percent of the respondents were of the opinion that the 2017 registration process was ‘‘worse than the previous’’. This is indicative of the fact that JAMB needs to ensure that the applicants understand the newly introduced processes. 

Finally, its worth noting that this survey was conducted only in the city of  Abuja where JAMB Head quarters is located. Our concern therefore is that if these challenges are faced in Abuja, how much more challenges will be faced by applicants regisering outside Abuja. As such, in the implementation of new measures by JAMB such as registeration via JAMB’s website and the use of a mobile app etc, it pertinent that certain certain factors from the perspective of the applicants be considered.Factors such as access to internet, quality of internet service, and the population of JAMB applicants. It is also pertinent that feedback from the applicants be taken into consideration in order to ensure that the aim of the newly introduced measures are not defeated. These are the key highlights from the JAMB Registration Survey conducted in the week of April 24th 2017.

Brief Backgorund:

Over the years, JAMB has been improving on their performances during the registration and examination exercises and this year, new procedures were introduced such as registeration via JAMB’s  website, the use of a mobile app, creation of  permanent profiles, personal PIN etc. In view of this, NOIPolls conducted a survey to guage the perception of the applicants  regarding the 2017 JAMB registration process.

Survey Findings:

Firtsly, the survey measured the perception of respondents regarding the registration process and it revealed that 32 percent rated the process as ‘‘poor’’ and 25 percent as ‘‘fair’’ respectively while 29 percent rated the process as ‘’good’’  and 14 percent as‘‘excellent’’. Analysis by gender revealed that responses among the female respondents was more unfavourable as 60 percent rated the process poor or fair compared with reponses from the male respondents where 52 percent rated it as poor or fair.

The survey also gauged the perception of respondents on the ease of the registration process and findings revealed that 60 percent of the respondents said that they faced difficulties during the registration process while 40 percent said they did not face any difficulty. Further analysis by gender revealed that more females (69 percent) faced some difficulties than males (59 percent).

When asked what difficulties they faced, 29 percent reported difficulty in  accessing JAMB’s website, 28 percent reported that the entire process was generally difficult and cumbersome, 14 percent said that there was overcrowding at the registration centers and another 14 percent mentioned difficulty in generating PIN among other difficulties. 

In addition, some of the respondents claimed they made repeated visits in order to register; 28 percent made 2 visits, 10 percent made three visits while 20 percent made several visits to complete their registration, thus further buttressing the difficulties faced by applicants in the 2017 JAMB registration process. This suggests that JAMB needs to put more efforts in place to ensure an improved and more effective registration process.

It is commonly reported that majority of Nigerian secondary school leavers register for JAMB more than once before gaining admission into higher institutions. On this premise, the survey measured the frequency of registration by asking the respondents if it was their first JAMB registration. The survey result revealed that 54 percent said it was their first time while 46 percent said it wasn’t their first time.

The survey included a comparison between this year’s and other years’ registration exercises. Remarkably, 61 percent of the respondents were of the opinion that the 2017 registration process was ‘‘worse than the previous registrations’’, 14 percent reported that it was ‘‘same as the previous’’ while 25 percent said that it was ‘‘better than the previous’’. Further analysis by gender shows that more females (68 percent) than males (52 percent) complained that this year’s registration process is worse than the previous.

In conclusion, despite the many months JAMB spent planning the implementation of new and improved procedures and processes for the registration exercise, the survey showed that there are still critical lapses in the process; suggesting the need for JAMB to ensure all processes are made as simple as possible. It is worth noting that this survey was conducted only in the city of  Abuja where JAMB Head quarters is located. Our concern therefore is that if these challenges are faced in Abuja, how much more challenges will be faced by applicants regisering outside Abuja. It is our humble submission that in this 21st century, technology be deployed to ensure ease and convenience in the registration  proccess in order to avioid the difficulties faced by applicants With active partnership and cooperation between stakeholders in the Nigerian education sector, there should be continuous improvements in the processes of learning as no nation can develop beyond its level of education.

Survey Methods

The survey was conducted in the week of April 24th 2017. It involved face to face interviews of JAMB applicants in the FCT. 500 interviews were conducted via purposive sampling in JAMB registration centres in ten different locations in Abuja starting from the Headquarters at Bwari. Other locations included Kwali, Dutse, Kubwa, Kuje, Maitama, Garki, karu, Gwagwalade and Zuba. Applicants aged 18 years and above were interviewed and all interviews were conducted in English language. NOIPolls Limited is the No1 for country specific polling services in West Africa. We conduct periodic opinion polls and studies on various socio-economic and political issues in Nigeria. More information is available at www.noi-polls.com or download our mobile app NOIPolls on your smartphone.

Disclaimer

This press release has been produced by NOIPolls Limited to provide information on all issues which form the subject matter of the document. Kindly note that while we are willing to share results from our polls with the general public, we only request that NOIPolls be acknowledged as author whenever and wherever our poll results are used, cited or published.

NOIPolls hereby certifies that all the views expressed in this document accurately reflect its views of respondents surveyed for the poll, and background information is based on information from various sources that it believes are reliable; however, no representation is made that it is accurate or complete. Whilst reasonable care has been taken in preparing this document, no responsibility or liability is accepted for errors or fact or for any views expressed herein by NOIPolls for actions taken as a result of information provided in this report. Any ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of this document. If the date of this document is not current, the views and content may not reflect NOIPolls’ current findings and/or thinking. 

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